Refund policy
European Union Right of Withdrawal
If you are a consumer located in the European Union, you have the right to withdraw from your purchase within 14 days after receiving your order, without providing a reason, in accordance with applicable EU consumer protection laws.
To exercise your right of withdrawal, you must contact us at info@valensupplements.com within the 14-day period and return the product in its original condition.
Products must be:
- unopened;
- unused;
- in their original sealed packaging; and
- accompanied by proof of purchase.
The customer is responsible for returning the product unless the product received was defective, damaged, or incorrect.
Exceptions – Products That Cannot Be Returned
For health, safety, and hygiene reasons, the right of withdrawal does not apply to sealed products that have been opened after delivery and cannot be returned due to health protection or hygiene reasons.
This includes opened or used food supplements such as vitamins, powders, capsules, gummies, and similar consumable products.
Once the safety seal or original packaging has been opened, these products cannot be returned.
Damaged, Defective, or Incorrect Orders
Please inspect your order upon delivery. If you receive a product that is defective, damaged, or incorrect, please contact us immediately at info@valensupplements.com.
We will review the issue and provide an appropriate solution in accordance with applicable consumer protection laws.
Exchanges
We do not offer exchanges.
If you wish to purchase a different product, you may place a new order separately.
Refunds
Once we receive and inspect an approved return, we will confirm whether the refund has been approved.
If approved, the refund will be issued to the original payment method within a reasonable timeframe. Processing times may vary depending on your payment provider or bank.